About
Built like an operations company, not a job board.
SDC Global is headquartered in Makati City. We recruit, train, supervise and retain the assistants we place, which is why our clients stop thinking about staffing altogether.
Recruitment standard
3% of applicants get placed.
We hire against a scorecard, not a CV. Every stage is recorded so you can review the assessment before you meet the shortlist.
- Applications180 / month
- Structured interviewTop 20%
- Live skills assessmentTop 8%
- Background & reference checksTop 4%
- Placed with a client3%
Operating model
What sits behind every seat.
Documented operations
Client onboarding, VA onboarding, task intake, escalation and offboarding each run on a written SOP with an owner and a checklist.
Quality assurance
A QA reviewer audits sampled work weekly against role-specific scorecards. Scores feed performance reviews, not just reports.
Reporting cadence
Daily standup notes, a weekly written report, and a monthly business review covering output, quality trends and next-quarter scope.
Security & privacy
Password-manager-only credential sharing, signed NDAs, device policy, and data handling aligned to GDPR and the Australian Privacy Act.
Our commitment
“If a placement isn't working in the first 30 days, we replace them at our cost and carry the onboarding again. You should never pay twice for the same hire.”
Service guarantee